Shipping & Returns
Shipping Policy
At Walking Walrus, we're committed to providing our customers with the highest quality merchandise and exceptional service. That's why we've created a shipping policy to ensure your orders are delivered quickly and efficiently.
Shipping Rates
We offer flat-rate shipping fees for domestic and international orders. The cost of shipping will depend on the number of items and the shipping destination. You can view the shipping rates for your order during checkout.
Order Processing Time
After placing your order, we will process and ship it within 1-2 business days. Orders placed over the weekend or on holidays will be processed on the next business day.
Shipping Methods
We use reliable shipping carriers such as DHL, USPS, and FedEx to ensure timely delivery of your order. You can choose the shipping method that best suits your needs during checkout.
Delivery Times
The delivery time for your order will vary depending on the shipping destination and method chosen. Standard shipping typically takes 3-7 business days for domestic orders, and 7-14 business days for international orders.
Order Tracking
Once your order has been shipped, we'll provide you with a tracking number via email. You can use this tracking number to monitor the progress of your order and ensure timely delivery.
Lost or Damaged Packages
In the event that your package is lost or damaged during shipping, please contact us immediately at support@walkingwalrus.com. We'll work with the shipping carrier to file a claim and replace any lost or damaged merchandise.
If you have any questions or concerns about our shipping policy, please contact us at support@walkingwalrus.com.
Return & Exchange Policy
At Walking Walrus, we want you to be completely satisfied with your purchase. That is why we offer a hassle-free return and exchange policy for all products purchased through our website. Here are our guidelines for returns and exchanges:
Returns
If you are not satisfied with your purchase, you may return it for a full refund within 30 days of receiving your order. The item must be in its original condition and packaging with all tags attached. To begin the return process, please email us at support@walkingwalrus.com with your order number and reason for return. You will be responsible for shipping costs associated with the return.
Exchanges
We only accept exchanges for items that are defective or damaged upon receipt. To request an exchange, please email us at support@walkingwalrus.com with your order number and a photo of the defective or damaged item. We will send you a return shipping label and process your exchange as soon as we receive the defective item.
Refunds
Refunds will be issued to the original form of payment within 7-10 business days after we receive and process your return. Shipping charges, if any, are non-refundable.
If you have any questions or concerns about our return and exchange policy, please contact us at support@walkingwalrus.com.