Store Policy
Customer Care
Welcome to Walking Walrus customer care! We are here to assist you with any questions or concerns you may have regarding our products, shipping, returns, or anything else related to your shopping experience with us.
You can reach our customer care team in the following ways:
1. Email: Send us an email at support@walkingwalrus.com and we will get back to you as soon as possible.
2. Live Chat: You can click on the Live Chat icon located at the bottom right corner of our website to chat with one of our customer care representatives during our business hours.
Our business operating hours are from Monday to Friday, 9am to 5pm EST.
When contacting us, please have your order number and any relevant information ready so that we can better assist you.
Thank you for choosing Walking Walrus!
Privacy & Safety
At Walking Walrus, we take your privacy and safety very seriously. We understand the importance of protecting your personal information, and we utilize industry-standard security measures to ensure that your information is secure.
We collect personal information from you during the checkout process, such as your name, address, email, and payment information. This information is only used to fulfill your order and to communicate with you regarding your order status.
We do not share your personal information with third-party companies for marketing purposes. We may share your information with our shipping and payment partners in order to fulfill your order, but only the necessary information is shared.
Our website uses HTTPS encryption and we employ various security measures to protect against unauthorized access to your personal information.
If you have any questions or concerns regarding our privacy and safety policies, please do not hesitate to contact our customer care team.
Wholesale Inquiries
No current wholesale opportunities available. But please keep checking our website or contact us directly in case we have any updates regarding wholesale in the future.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments
-Cash